As an external consultant in private practice, Nancy has helped her clients successfully launch new ventures, implement major change initiatives, develop leadership capability, build sustaining relationships among leadership teams and with key customers, and optimize individual and organizational performance. Results have included streamlined processes that achieved savings, increased revenues, built customer loyalty, and enhanced responsiveness to client and community needs.

As an internal consultant in management- and director-level positions at organizations including Blue Shield of California and Kaiser Permanente, she oversaw projects such as integrating an acquired company, implementing new technologies, facilitating reorganizations, assessing organizational culture and developing culture change initiatives, coaching leaders, and intervening in conflict situations.

"Nancy’s effective transfer of capacity was instrumental in rolling out a practical change management program that is now considered ‘best practice’ in all of Kaiser Permanente.”
—Victor Maiki, Change Management Leader, KP Health Connect, Kaiser Permanente, Northern California Region

Nancy’s early career focused on public service in the nonprofit sector. At the Social and Public Art Resources Center (SPARC) in Venice, California, she developed foundation and corporate funding for ground-breaking public arts projects that bridged cultures and generations. For the Pacifica Radio Archive, the nation’s oldest public radio archive, she raised funds to preserve rare recordings from the civil rights movement and other key historical events of the late 20th century. She engaged experts from the Library of Congress, Museum of Broadcasting, NPR, and CBS Radio Archives to formulate a preservation approach. She also made historical recordings available to radio producers, research scholars, and broadcast stations nationwide.

During the early years of the HIV/AIDS epidemic, she helped the Los Angeles Gay and Lesbian Center exponentially increase its fundraising results and board leadership capability. She also consulted to many HIV/AIDS service organizations in strategic planning, inter-agency collaboration, leadership development, problem-solving, and conflict management.

Nancy has served on the board of directors of several organizations, including Grex, an organizational and group dynamics conferencing forum, and the Liberty Hill Foundation, which funds grassroots organizations creating opportunities and positive social change for disadvantaged Los Angelenos.

Nancy earned a doctorate degree in organizational psychology from the California School of Professional Psychology in Los Angeles. She has extensive additional training in conflict management and is a certified mediator. She also has completed programs in organization design through the University of Southern California’s Marshall School of Business, Center for Effective Organizations, and in conflict management through the Program on Negotiation (PON), a project of the Harvard Schools of Business and Law, MIT, and Tufts University. She holds additional certifications in change management and process facilitation.

As an educator in her field, Nancy taught residents in the UCLA School of Medicine’s Department of Psychiatry for six years. She has a master’s degree in communications from Goddard College and a bachelor’s degree in fine arts from Antioch College.

"Nancy’s work in creating a process and driving the project for aligning the top 500 executives and managers at Blue Shield of California was truly remarkable in its effectiveness.”
—Ben Willis, Principal, Willis Coaching