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Collins, J. Good to Great. New York: Harper Business.
Cooperrider, D. L., P. F. Sorenson, D. Whitney, and T. F. Yaeger, Eds. Appreciative Inquiry: Rethinking Organization toward a Positive Theory of Change. Champaign: Stipes Publishing.
Field, P., and L. L. Susskind. Dealing with an Angry Public:
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Gardner, H. Changing Minds: The Art and Science of Changing Our Own and Other People’s Minds. Boston: Harvard Business School Press.
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Hirschhorn, L. The Workplace Within: Psychodynamics of Organizational Life. Cambridge: The MIT Press.
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Noerr, D. M. Breaking Free: A Prescription for Personal and Organizational Change. San Francisco: Jossey-Bass.
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Robinson, A. G., and D. M. Schroeder. Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations. San Francisco: Berrett-Koehler Publishers.
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Ury, W. Getting Past No: Negotiating with Difficult People. New York: Bantam Books.
“Nancy never fails to offer an insightful perspective to a challenging situation, and I can count on her to generously share her experience, vast knowledge of resources, and personal support.”
—Molly Smith-Olsson, Ph.D., Strategy & Culture Alignment, Kaiser Permanente, Northern California Region
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